Made by me – Everything I supply will always be hand made or hand decorated by me, myself and I in my studio (also known as my home!) based in Lincolnshire.
Handcrafted not mass-produced – My work is not mass produced so there may be minor variations between the examples on my website and anything you order. This means that your item(s) will be unique and can also often be tailored to your own requirements.
Personalisation – Please note that the personalisation of items is subject to a reasonable length. On commissioned and personalised items I would suggest you contact me prior to payment being made to discuss your requirements and check that everything will fit.
Suitability – It probably goes without saying… all of my work is for ‘decorative purposes’ only and should not be played with by children.
Eco-Friendly – I love to use wood in my work as it is a natural product and I aim to always purchase wood from sustainable resources that are FSC certified. I re-use packaging materials to keep waste to a minimum and when wrapping my items I don’t use tape so that the tissue and string can be re-used. My business cards are even printed on the finest recycled paper. I always aim to be as eco-friendly as I can, every little helps.
Wood Items – Please be aware that the wood items I sell may have differences to that pictured, for example different grain patterns and imperfections. I love this about wood and the uniqueness of it.
How to Order
To order gift tags or keepsakes simply go to the relevant product and add in the text you require on one or both sides and add to cart.
For larger orders like wedding tags please select the quantity bracket you are ordering to get your discount, then enter the exact quantity you require and add to cart. I will need your correct email upon checkout to ensure I can contact you to discuss personalisation requirements.
How long will my order take?
Orders of stock items or small orders of keepsakes I will aim to post out to you within 7 working days. Larger orders may take up to 15 working days.
For wedding favours or very large personalised/commission orders please order at least two months in advance, so I will have time to get any materials I may need, complete the order and post it out to you.
However if you do need something by a particular date, please get in contact with me and i’ll do my best to help, I can usually turn things around quicker if you let me know.
Full payment must be made before I start work other than by prior agreement in the case of certain commissions. Payment transactions are processed securely through PayPal, which also offers an excellent buyer protection programme for your peace of mind. You do not need to have a PayPal account, you can pay by debit or credit card. I will only start work / post orders, once your payment has cleared.
The cost of delivery is subject to the weight of your total order. Costs are set out below:
Up to 50g – £1.25
Up to 250g – £2.25
Up to 1000g (1kg) – £4.00
Up to 2000g (2kg) – £5.00
over 2000g (2kg) – £8.00
I currently only ship to the United Kingdom, however if you are an overseas buyer, please contact me if there is something you wish to purchase.
Items over 250g will be sent by My Hermes Parcel Collection Service. You will receive a tracking number for your parcel once dispatched and it will require a signature on delivery. Items under 250g will be sent via Royal Mail by 1st Class Signed for post. I will always obtain Proof of Posting, but cannot be held responsible for the efficiency of the postal service.
Packaging – In terms of postal packaging – I will always re-use packaging wherever possible unless you specifically ask me not to. It might not look as pretty as it could, but it will keep your artwork just as safe while it’s on its way to you and helps keep waste to a minimum.
Returns and Refunds
I take great pride in what I do and hope that you love everything that I make for you, however in some instances this may not be the case. Under the Distance Selling Regulations you have the legal right to cancel your order.
To return an item, please notify me that you intend to do so and ensure that it is sent back to me (at your own cost) within 14 working days in re-saleable condition. Please obtain a Proof of Posting as I cannot be responsible for anything that goes missing in the post.
In these circumstances I am happy to either give you a full refund of the item cost including the original P&P charges, or exchange it for something else. Money will be refunded to you via the method in which it was received (cash, cheque or paypal) as soon as possible but in any event within 30 days.
Please note that unfortunately I cannot accept returns for any commissioned or personalised items, including those to which you have asked a personal message to be added UNLESS I have made an error. Please therefore make sure that you provide me with accurate spellings and dates where applicable. I will take reasonable measures that we both have the same understanding in advance of starting work on any commission you might order.